How to keep ballot email out of your spam folder

We often see emails get stuck in a spam/virus filter of the Email Service Provider (so the email is essentially “quarantined” for a time) before it is allowed to be delivered to the email inbox. Each Email Service Provider has different standards that they use to filter each email, and unfortunately their spam/virus filter can get backed up. Occasionally we see emails get stuck in an Email Service Provider’s spam/virus filter, which can result in the email being delayed (so the users may still receive that email within the next 24 hours or so), or to not be delivered at all.

Unfortunately we cannot control how an ESP delays the emails once they have left our system, however we always recommend asking users who haven’t received their emails to whitelist your From Address, [email protected], as that could help expedite the process through the ESP’s spam filter and ensure that the emails land in the inbox as expected.

For information on how to WhiteList, click here.

Once a user has received their login link, that link is good for 90 days so they can continue to use it every time they need to access the ballot, and don’t have to worry about requesting another one.

If you are still having problems after going through these steps, please email our ballot software company’s Consumer Support team at: [email protected]. Please note you are not emailing Lagniappe when you contact them.